Our goal is to deliver high-quality, cost-effective health care in a manner that satisfies our patients and their guests. All HCA Florida Brandon Hospital employees are patient advocates; whoever receives a complaint will ensure that it is directed to the appropriate person to take the proper action to address the issue. To assist your hospital stay regarding any questions or concerns, below are the important steps that you can follow:
Step 1: Speak with your Medical Care Team
Please talk with your nurse, physician or case manager about any concerns regarding your care or treatment. If you are unable to resolve an issue through your Medical Care Team, please ask to speak to the Department Director of the area to which you have been admitted. During weekends and after hours, please contact the Nursing House Supervisor at ext. 5109.
Step 2: Contact the Agency for Health Care Administration
If you are still not satisfied with the response that you receive from the hospital’s management, you may contact the State of Florida:
Agency for Health Care Administration (AHCA)
Complaint Administration Unit
2727 Mahan Dr
Mail Stop #49
Tallahassee, FL 32308
Phone: (888) 419-3456
Step 3: Contact The Joint Commission
You may also contact The Joint Commission to report any patient quality or safety concern that has not been addressed by the hospital or the State.
The Joint Commission
One Renaissance Blvd
Oakbrook Terrace, Illinois 60181
Phone: (800) 994-6610
The Joint Commission website
HCA Florida Brandon Hospital encourages the reporting of patient safety and quality of care concerns.